Loss of Contact Information: Recovery Steps for Accounts with Single Email or Phone Binding (No Google Authenticator)

If your account is only bound to an email address or mobile number, and you can no longer use that email or mobile number (and your account does not have Google Authenticator enabled), you can fill out this form to request the transfer of your assets to a newly opened Picol account: https://forms.gle/xSMgx8FMAn9tnfE19

FAQ

1. How to answer verification questions? Registration time, nickname, trading pairs, etc.
1) Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
2) Nickname: (Please answer with the nickname you set for your Picol account. If you didn't set one, please answer "None".)
3) Common device model names: (e.g., iPhone 16 Pro)
4) Trading Pair with Bot Type: (e.g., Grid Bot ETH/USDT)

2. How long does the review take?
It takes up to 72 hours from submitting the application to receiving the result.

Please get in touch with Picol Support if you have any other questions.