How to Delete Account [App]

If you need to delete your account, please open your Picol app and log in to your account, then follow the steps below.

Step 1: Go to the delete account page
Click [Account] - [Settings Icon] - [Security] - [Delete account].

Step 2: Confirmation of Notes
Please read the notes and risk warnings carefully before deleting your Picol account. Then click [Confirmation], and click [Next Step] in order.

Step 3: Withdrawal of assets
If you still have assets in your current account, follow the instructions in Step 2 and click on [Next Step]. You will see the following page. Please follow the steps in the picture to process and withdraw your assets.

Step 4: Delete account
If you have already withdrawn your assets, then after you click [Next Step] as instructed in Step 2, you will be directed to the 2-Factor authentication page.

Enter the relevant verification codes to verify and click the [Confirm] button. Next, you will be directed to the identity verification page. Enter your identity-verified ID number and click [Confirm], then click [Done] to successfully delete your account.

Please note that account deletion is irreversible. Once your account is deleted, you will no longer be able to access it or view any data associated with it.

FAQ

Q： I'm having trouble receiving relevant verification codes. How can I resolve this?
A： Please refer to the following appropriate guides to resolve the issues: Can't Receive Email Verification Code, Can't Receive SMS Verification Code.

Q： The system is prompting 'invalid verification code.' How can I resolve this?
A： Please refer to the following appropriate guides to resolve the issues: Email/SMS Verification Codes Wrong, Google Authenticator Code Error.

Q： The system is requesting a unique identity information number. Where can I find it?
A： The unique authentication code refers to the unique identification number on the identity document you used for verification with Picol. For example, if you used your driver’s license for the verification process, please enter the unique license number, including any leading zeros if applicable.

How to Delete Account [Web]

Please get in touch with Picol Support if you have any other questions.