Troubleshooting Login Issues

If you're having trouble logging into your Picol account, here are some reasons that might be causing the issue:

Incorrect Account:

• If you have multiple Picol accounts registered with different phone numbers or emails, make sure you're entering the correct account information.

Incorrect Password:

• Double-check the caps and spaces in your password. (Click the eye icon can check the password you input)

• If you've forgotten your Picol account password, you can reset it by following the instructions in the “How to Reset Account Password” article.

Wrong Verification Codes:

• If you are unable to sign in due to incorrect verification code issues related to Email/SMS or Google Authenticator, please refer to the following appropriate guides to resolve the issues: Email/SMS Verification Codes Wrong, Google Authenticator Code Error.

Please note that if you fail to sign in five times in a row due to incorrect login credentials or security codes, your account will be automatically frozen for 30 minutes for security reasons.

Network Environment:

• If you're having trouble with network connectivity, try refreshing your browser or logging in using incognito mode on Google Chrome.

App Login Issues:

• Try updating the app to the latest version. You can update your app using the following link: https://www.picol.com/en/download

If none of the above solutions work, please contact us via live chat or email [e-mail] with the account information you're trying to log into, and we will assist you in solving the issue.