How to Withdraw From Picol [Web]

Let us show you how to transfer crypto from your Picol account to an external platform or wallet.

Step 1: After logging in, click [Wallet] - [Withdraw], read the tips, and then click [OK] to continue.

Step 2: Click the dropdown arrow, search for the cryptocurrency you wish to withdraw, and select it.

Step 3: You'll see the available networks based on the cryptocurrency you choose. Select the correct network that matches your receiving platform or wallet. After that, enter the withdrawal address and quantity, then click [Submit]. Review the withdrawal application details to make sure everything is correct, then click [Confirm].

Step 4: Fill in the relevant security authentication codes, then click [Confirm] - [OK] to check your withdrawal status. 

*The validity period of the SMS/Email verification code is 8 minutes, and the validity period of the Google verification code is 30 seconds. Please enter the verification code as soon as possible within the validity period to complete the verification.

Note

1. Not all cryptocurrencies support withdrawals. You can only withdraw the cryptocurrencies that support withdrawals.

2. Please select the network carefully and ensure it matches the network of the platform or wallet you are withdrawing funds from. If you select the wrong network, your funds may be lost and cannot be recovered.

3. Each cryptocurrency has a minimum withdrawal amount, which depends on the cryptocurrency type and network. If you don't have a sufficient amount, please convert to another cryptocurrency or choose a different network.

FAQ

Q： During withdrawal, why is the recipient's information requested, and how should I proceed?
A： According to the Travel Rule, when withdrawing an amount of ≥ 1 million KRW, you need to provide the receiving platform name and the recipient's English name. The recipient’s name refers to the person who will receive the funds.

Q： I withdrew via the wrong chain, used the wrong currency, or my deposit has not arrived. Can I recover my funds?
A： Once the withdrawal status shows as 'completed' in Picol, it means the funds have been successfully withdrawn from your Picol account. For any further assistance, please contact the support team of the destination wallet or exchange.

Q： I'm having trouble receiving relevant verification codes. How can I resolve this?
A： Please refer to the following appropriate guides to resolve the issues: Can't Receive Email Verification Code, Can't Receive SMS Verification Code.

Q： The system is prompting 'invalid verification code.' How can I resolve this?
A： Please refer to the following appropriate guides to resolve the issues: Email/SMS Verification Codes Wrong, Google Authenticator Code Error.

Q： Can I withdraw money from Picol to any address or platform?
A： Do not withdraw funds from Picol to sanctioned or high-risk entities, as this may result in restrictions on your account. Part of high-risk/sanctioned entities and cryptocurrency exchanges, and part of entities and cryptocurrency exchanges in sanctioned regions: Huione pay(汇旺)、Tornado Cash、Garantex、Suex、Nobitex, and AbanTether. This is public information and will be updated periodically. Please refer to the crypto withdrawal page for the most up-to-date information.

How to Withdraw from Picol [App]

Please get in touch with Picol Support if you have any other questions.