This guide applies to accounts that have been bound to an email address or phone number. If the originally bound email or phone number becomes unusable (while Google Authenticator and password are still working normally), please follow these steps to change or unbind.
App operation step
Step 1: Open the Picol app, click [Account] - [Sign in]. Choose your preferred login method, enter your login credentials, and then click [Next Step].
Step 2: Click [Lost 2-factor authentication?], review the conditions and requirements, then click [Start]. Enter your account email/phone number and password, and click [Next] to continue.
Step 3: Select an authenticator you wish to disable and click [Next]. Enter the verification codes, then click [Next] again to complete the questionnaire. Finally, click [Submit] to finish your application.
Web operation step
Step 1: Click here to access the reset page. Please read the instructions, click [Start], enter your email/phone number and password, then click [Next].
Step 2: Select an authenticator you wish to disable, then click [Next]. Enter the verification codes, and then click [Next] again.
Step 3: Complete the questionnaire, and finally click [Submit] to finish your application.
FAQ
Q： Is there anything I need to pay attention to when filling in the questions?
A： When filling out the questionnaire, please provide accurate details to help us verify your account. Below are some key points to keep in mind:
Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
Username: (Please answer with the username you set for your Picol account. If you didn't set one, please answer "None".)
Trading Pair with Bot: (e.g., Spot Grid ETH/USDT).
Q： What should I do after I apply to unbinding?
A： After you successfully submit your application, we will review it within 72 hours and notify you via email or SMS.
Q： Why can't I withdraw assets after unbinding?
A： For risk control reasons, the system will prohibit asset withdrawals for 72 hours after the unbinding has occurred on your account to ensure the safety of your account assets.
Q： How to process if I forget my password?
A：We recommend following the Loss of Contact Information: Recovery Steps for Accounts with Single Email or Phone Binding article.
Q： I'm having trouble receiving relevant verification codes. How can I resolve this?
A： Please refer to the following appropriate guides to resolve the issues: Can't Receive Email Verification Code, Can't Receive SMS Verification Code.
Q： The system is prompting 'invalid verification code.' How can I resolve this?
A： Please refer to the Email/SMS Verification Codes Wrong article for troubleshooting.
Please get in touch with Picol Support if you have any other questions.
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